1. Information we collect
We collect information you give us and information collected automatically.
Information you provide
- Order & contact details: name, email address, phone number, and shipping/billing address when you place an order or contact support.
- Custom order content: personalization text, images, or references you share for a commission.
- Reviews & messages: content you submit through reviews or our support form.
Information collected automatically
- Basic technical data such as device/browser type and pages visited, used to keep the site secure and improve it.
- Local storage on your device to remember your cart and previously entered contact details for convenience.
2. How we use your information
- To process, fulfil, and deliver your orders.
- To provide customer support and respond to your enquiries.
- To send order confirmations and important service messages.
- To prevent fraud and keep our store and customers safe.
- To improve our products, website, and service.
3. Payment information
Online payments are handled by our third-party payment provider. We do not store your full card or banking details on our servers — that information is processed securely by the payment provider under their own privacy and security standards.
4. Sharing your information
We do not sell your personal information. We share it only with service providers who help us run the business — for example payment processors, email delivery, shipping/courier partners, and hosting — and only to the extent needed to perform those services, or where required by law.
5. Cookies and local storage
We use essential local storage to operate the cart and remember your details for faster checkout. We do not require non-essential tracking for the core shopping experience. You can clear this data from your browser at any time.
6. Data retention
We keep order and contact information for as long as needed to fulfil orders, provide support, and meet legal, tax, and accounting obligations, after which it is deleted or anonymized.
7. Your rights
You may request access to, correction of, or deletion of your personal information, subject to legal requirements. To make a request, contact us via our support page.
8. Children's privacy
Our store is intended for adults. We do not knowingly collect personal information from children without parental consent.
9. Security
We take reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Changes to this policy
We may update this policy from time to time. The current version is always available on this page.
11. Contact
For any privacy question or request, contact us via our support page. ShilpSmith 3D Studio is based in India.